Shipping is via N.Z Courier Post and is generally 1-2 business days. The shipping cost is a flat rate of $5 Nationwide within New Zealand. If for some reason your parcel hasn't arrived after 2-3 business days please check your courier parcel number emailed to you on the New Zealand courier website https://www.courierpost.co.nz/track/track-and-trace or email firstname.lastname@example.org
Rural deliveries leave on Monday and Wednesday.
FREE SHIPPING IN NEW ZEALAND FOR ALL ORDERS OVER $25
Shipping to Australia is a flat fee of $25 for three items. The time of delivery is 3-6 working days. The courier needs to be signed for, so check for a card to call if you are not home. The courier will not deliver the goods without a signature. You can track your Australian courier via.
In rare cases, goods may be held at customs and may cause a further delay. Unfortunately this is outside of our control.
We can also ship to Australia via International Air which takes between 10-20 working days. This is a flat fee of $10 for up to 3 items. For orders over this please contact us for a quote. The shipping does not include insurance or a tracking ability. Please make sure that your address is correct and that the postcode is also correct. No liability is taken for goods that do not arrive as we have no ability to track and trace this item.
UNITED KINGDOM, U.S.A & CANANDA
A flat fee of $20 applies for orders of up to 3 items. Please note that Import duties, taxes and charges are not included in the price. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Postage rates do not include insurance. No liability is taken for goods that do not arrive as we have no ability to track and trace this item.
For any queries regarding your parcel please do not hesitate to contact us!
Returns & Refunds Policy
If the product is received faulty, please let us know within 5 days of receipt and we will happily replace the product. All faulty product must be returned with proof of purchase within 5 days. Shipping costs will not be refunded.